Edelweiss General Insurance (EGI) has announced the launch of an “out-of-network cash advance” facility to assist customers with monetary support at any hospital that is not part of EGI’s network. Usually, one would have to pay out of one’s own pocket to get treatment at out-of-network hospitals. However, under the new ‘Cash Advance’ facility, clients will be provided with cash up to Rs. 10,000 to cover admission fees or other expenses during hospitalization. The advance is then adjusted at the time of the disaster, specifies the firm.
For any medical intervention or emergency hospitalization, customers want to have the best medical treatment in the nearest good hospital. Thus, the launch of this service was based on the insights gained from qualitative research conducted by EGI in 4 cities of Mumbai, Delhi, Bengaluru and Kolkata, the insurance company said. Research has been undertaken for a better understanding of clients’ pain points during medical emergencies. The results revealed that customers are demanding real cashless benefits, not just refunds.
Shanai Ghosh, Executive Director and CEO of Edelweiss General Insurance, said: “Based on our extensive research, we have observed that in an emergency, customers expect their insurer to support them when and where they need it. With the aim of providing innovative solutions to our customers, we launched our instant cashless service in March 2022. In line with our vision to make insurance simple, user-friendly and transparent, we try to take a step forward through our Out-of-Network Cash Advance.”
The company said consumers can follow these simple steps while hospitalized to qualify for the out-of-network cash advance:
– The insured is admitted to the nearest available hospital
-The insured will then inform the EGI customer service team on the toll free number 180012000, select option 2 and share all the medical details of the case
-EGI’s claims team immediately springs into action and connects with the hospital
-Depending on the case and the terms of the policy, EGI will endeavor to provide a cash advance facility for valid claims, the firm said.
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